Return, Exchange & Refund Policy
Last Updated: 8 August 2026
This Policy applies to purchases made from Trishtara Kashi through trishtarakashi.com and other official Trishtara Kashi sales channels.
Our objective is to resolve genuine product concerns fairly while protecting both the customer and Trishtara Kashi from avoidable loss, misuse and unnecessary shipping costs.
1. Change-of-Mind Returns and Exchanges
Trishtara Kashi does not accept returns, exchanges or refunds merely because:
- the customer changed her mind;
- the saree is no longer required;
- the occasion or preference changed;
- the customer selected an unsuitable colour, design, fabric or price range;
- the product does not match a personal expectation but corresponds with the information provided before purchase; or
- the customer refuses delivery of a correctly supplied order.
Customers are requested to carefully review product descriptions, photographs, videos, measurements, colour information and applicable policies before completing a purchase.
2. Eligible Product Issues
A claim may be considered where:
- a materially defective product was delivered;
- the product suffered material transit damage;
- an incorrect product was delivered;
- a confirmed component of the order is missing; or
- the product is materially different from the description or specifications expressly confirmed by Trishtara Kashi.
Minor personal dissatisfaction, ordinary textile characteristics, minor colour variation or a matter already disclosed before purchase will not ordinarily qualify.
3. Reporting Period
Visible transit damage, wrong-product delivery, missing contents or another issue identifiable during initial inspection should ordinarily be reported within 48 hours of delivery.
A defect that could not reasonably have been identified during initial inspection should be reported promptly after discovery.
4. Evidence Required
The customer should provide:
- name and order number;
- delivery date;
- product name or SKU;
- clear photographs of the product and reported issue;
- photographs of the packaging where transit damage is claimed;
- a written explanation of the concern; and
- an unboxing video, where available.
For visible damage, wrong-product delivery, missing contents or visible defects, customers are strongly requested to record a continuous unboxing video beginning before the parcel is opened.
Absence of an unboxing video will not automatically reject a genuine claim where sufficient alternative evidence is available. However, a claim may be declined where the reported issue cannot be reliably verified.
5. How to Submit a Claim
Claims should be submitted through:
Email: care@trishtarakashi.com
WhatsApp / Customer Care: +91 73988 28167
The product must not be returned until Trishtara Kashi has reviewed the claim and issued written return approval and instructions.
6. Claim Verification
Trishtara Kashi may reasonably:
- request additional photographs, videos or information;
- compare the product with order and dispatch records;
- conduct verification through a video call;
- consult the supplier, artisan or courier;
- request a courier investigation; or
- require the product to be returned for physical inspection.
Submission of a complaint does not itself constitute final approval.
7. Available Resolution
Where a claim is verified, an appropriate resolution may include:
- rectification;
- replacement with the same product;
- replacement with another product accepted by the customer;
- a mutually agreed partial refund;
- store credit voluntarily accepted by the customer; or
- refund where an appropriate replacement or alternative resolution is unavailable or unsuitable.
The resolution will depend on the nature of the verified issue, product availability and applicable law.
8. Return Shipping
No product should be returned without written approval.
For a verified eligible claim attributable to Trishtara Kashi, we may:
- arrange a return pickup; or
- authorise the customer to send the product through a reliable, trackable courier.
Where a customer is authorised to arrange return shipping, reasonable standard courier charges may be reimbursed subject to prior written approval and submission of a valid courier receipt.
Unapproved express, premium or unusually expensive courier charges will not ordinarily be reimbursed.
Where inspection establishes that a product has no eligible defect, has been damaged through customer handling, has been altered or returned incomplete, the customer may be responsible for the applicable return and re-shipping costs.
9. Condition of Returned Products
Except where the reported defect itself prevents compliance, the returned product should be:
- unused and unworn;
- unwashed and not dry-cleaned;
- not ironed, cut, altered or stitched;
- free from stains, perfume, makeup, odour or customer-caused damage;
- returned with available tags, labels and original packaging; and
- complete with the blouse piece, accessories, certificates and supplied components where applicable.
10. Textile Characteristics and Colour
Where a saree is described as handloom, handwoven or artisan-produced, reasonable yarn slubs, thread knots, weave variation, motif-alignment variation or similar handmade characteristics will not ordinarily constitute defects.
Colours may appear slightly different because of photography, lighting, device settings, screen calibration and fabric or zari reflection.
Minor colour variation alone will not ordinarily qualify for return or refund.
A claim may nevertheless be considered where the product received is materially different from the colour, design or specifications expressly represented by Trishtara Kashi.
11. Replacement
Where the same product is available, Trishtara Kashi may provide a replacement after the returned product passes inspection.
The standard outbound shipping cost of an approved replacement attributable to Trishtara Kashi will be borne by Trishtara Kashi.
If the same product is unavailable, an alternative may be offered. No substitute will be dispatched without customer approval.
12. Refund Amount
Where a full refund is approved because of a verified issue attributable to Trishtara Kashi, the refund will ordinarily include the amount actually paid for the affected product.
Optional express delivery, third-party duties, properly completed customer-approved services and other amounts not attributable to the verified issue may remain non-refundable where legally permissible.
13. Refund Timeline and Method
Approved refunds will ordinarily be initiated within 7 business days after:
- the returned product has been received, where return is required;
- any required inspection has been completed; and
- the claim has received final approval.
Online payments will ordinarily be refunded to the original payment method.
Cash on Delivery is not available.
After Trishtara Kashi initiates the refund, the bank, card issuer, UPI provider or payment gateway may require additional time to reflect the amount.
14. Customised and Made-to-Order Products
Once customer-approved fall-pico, tassel work, alteration, customer-specific customisation or made-to-order work has begun, the product is not ordinarily eligible for change-of-mind cancellation, return or exchange.
This restriction does not exclude a genuine claim involving:
- an incorrect product;
- material transit damage;
- a material pre-existing defect;
- materially incorrect customisation by Trishtara Kashi; or
- material departure from expressly agreed specifications.
15. Fraudulent or Misleading Claims
Trishtara Kashi may reject claims involving intentionally false or misleading evidence, product substitution, intentional damage, material misrepresentation or other misuse of the claims process.
This provision will not be used to reject a genuine concern merely because a particular form of evidence is unavailable where the issue can otherwise be reasonably verified.
16. Consumer Rights
Nothing in this Policy excludes, restricts or overrides a consumer right or remedy that cannot lawfully be excluded.
17. Contact
Grievance Officer: Yogendra Gujrati
Email: care@trishtarakashi.com
Phone / WhatsApp: +91 73988 28167
Address:
K-28/43-K, Govind Ji Nayak Lane
Near Jagdamba Nepali Dharamshala, Doodh Vinayak
Varanasi, Uttar Pradesh – 221001
India