Cancellation Policy

Last Updated: 8 August 2026

This Cancellation Policy explains the circumstances in which an order placed with Trishtara Kashi may be cancelled and how an approved cancellation refund will be processed.

This Policy applies, wherever relevant, to orders placed through trishtarakashi.com and other official Trishtara Kashi sales channels, including WhatsApp, Instagram, Facebook, email, telephone and personal video-shopping assistance.

This Policy should be read together with our Terms & Conditions, Shipping & Delivery Policy and Return, Exchange & Refund Policy.

1. Cancellation Requests

Submitting a cancellation request does not automatically cancel an order.

An order will be considered cancelled only after Trishtara Kashi confirms the cancellation in writing through an official communication channel.

Whether a cancellation request can be accepted will depend on the status of the order, including payment verification, stock reservation, packing, courier booking, dispatch, fall-pico, tassel work, special sourcing, customer-specific procurement, made-to-order production or another customer-approved service.

2. How to Request Cancellation

A cancellation request should be submitted as soon as possible through:

Email: care@trishtarakashi.com
WhatsApp / Customer Care: +91 73988 28167

Please provide your:

  • name;
  • order number;
  • registered telephone number or email address;
  • product name or SKU;
  • reason for cancellation; and
  • payment reference, where applicable.

Requests sent through unofficial accounts, public comments or unauthorised contact numbers may not be considered valid cancellation requests.

3. Ready-Stock Orders Before Dispatch

A standard ready-stock order may ordinarily be considered for cancellation where:

  • the request is received before dispatch;
  • the parcel has not been handed over to the courier;
  • no fall-pico, tassel work or other customer-specific service has begun;
  • no special sourcing or customer-specific procurement has begun; and
  • Trishtara Kashi confirms the cancellation in writing.

Where such cancellation is approved, no arbitrary fixed cancellation penalty will ordinarily be charged.

4. Cancellation After Dispatch

Once an order has been dispatched, it cannot ordinarily be cancelled.

Refusal of delivery will not automatically be treated as an approved cancellation.

Where a prepaid shipment is refused or delivery repeatedly fails for a reason attributable to the customer, return-to-origin, re-shipping or other actual courier costs may apply where legally permissible.

Any genuine issue concerning the product after delivery will be reviewed under the Return, Exchange & Refund Policy.

5. Customised and Customer-Specific Orders

Once customer-approved fall-pico, tassel work, alteration, customisation, special sourcing, customer-specific procurement or made-to-order work has begun, change-of-mind cancellation will not ordinarily be accepted.

Completed or irreversibly commenced customer-specific service charges and actual non-recoverable costs may remain non-refundable where legally permissible.

This restriction does not affect a genuine claim involving an incorrect product, material transit damage, a material pre-existing defect, materially incorrect customisation by Trishtara Kashi or a material departure from expressly agreed specifications.

6. Made-to-Order Products

Made-to-order products may involve dedicated artisan time, material allocation, sourcing, loom planning or production commitments.

Before work begins, a cancellation request may be considered according to the written terms confirmed for the order and whether any non-recoverable customer-approved cost has already been incurred.

Once production, sourcing or customer-specific work has begun, change-of-mind cancellation will not ordinarily be accepted.

7. Address or Order Changes

A request to change the delivery address, product, colour, service or another order detail may be considered only before dispatch and before customer-specific work begins.

Any modification is subject to product availability, price difference, delivery impact, additional service cost where applicable and written confirmation by Trishtara Kashi.

8. Cancellation by Trishtara Kashi

Trishtara Kashi may cancel an order for reasonable grounds including:

  • product unavailability;
  • stock-verification failure;
  • material pricing or product-information error;
  • payment failure or inability to verify payment;
  • suspected fraud or unauthorised payment;
  • incorrect or incomplete customer information;
  • delivery-service limitations;
  • quality-control failure;
  • supplier, artisan or production inability;
  • circumstances outside our reasonable control; or
  • legal or regulatory requirements.

Where Trishtara Kashi cancels a prepaid order for a reason not attributable to the customer, the amount received for the unfulfilled product and any unprovided standard service will be refunded in full.

9. Refund Method and Timeline

An approved cancellation refund will ordinarily be initiated within 7 business days after cancellation has been confirmed and any required payment verification has been completed.

Online payments will ordinarily be refunded to the original payment method.

After Trishtara Kashi initiates the refund, the customer’s bank, card issuer, UPI provider or payment gateway may require additional time to reflect the amount.

10. Consumer Rights

Nothing in this Policy excludes, restricts or overrides any consumer right or remedy that cannot lawfully be excluded.

Where this Policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail.

11. Contact & Grievance Redressal

Business: Trishtara Kashi
Proprietor and Grievance Officer: Yogendra Gujrati
GSTIN: 09AKRPG0702A2ZN
Email: care@trishtarakashi.com
Phone / WhatsApp: +91 73988 28167

Address:
K-28/43-K, Govind Ji Nayak Lane
Near Jagdamba Nepali Dharamshala, Doodh Vinayak
Varanasi, Uttar Pradesh – 221001
India

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