Terms & Conditions

Last Updated: 8 August 2026

These Terms & Conditions govern access to and use of trishtarakashi.com and, where relevant, orders, enquiries and services arranged through official Trishtara Kashi sales channels.

By using the website, submitting an enquiry, creating or using an account or placing an order, you acknowledge that you have read and understood these Terms and the policies referred to on the website.

1. Business Information

Business/Brand: Trishtara Kashi
Proprietor: Yogendra Gujrati
Business Constitution: Sole Proprietorship
GSTIN: 09AKRPG0702A2ZN
Website: trishtarakashi.com
Email: care@trishtarakashi.com
Customer Care / WhatsApp: +91 73988 28167

Address:
K-28/43-K, Govind Ji Nayak Lane
Near Jagdamba Nepali Dharamshala, Doodh Vinayak
Varanasi, Uttar Pradesh – 221001
India

2. Scope

These Terms apply, wherever relevant, to website use, enquiries, orders, payments and services arranged through trishtarakashi.com and other authorised Trishtara Kashi channels.

The website is intended primarily for retail customers purchasing for personal use.

Wholesale, reseller or commercial arrangements require separate written confirmation.

3. Eligibility

Customers must be legally capable of entering into a binding contract under applicable law.

A person who is not legally capable of contracting should use the website and purchasing facilities only with appropriate involvement of a parent, guardian or legally authorised person.

4. Customer Information

Customers must provide accurate, complete and current information while creating an account, placing an order, submitting an enquiry, making payment or providing delivery information.

Where an account is available, customers are responsible for maintaining the confidentiality and security of their login credentials.

5. Product-Specific Information

Each saree is described individually based on information, inspection and sourcing information reasonably available for that product.

Descriptions such as handloom, handwoven, pure silk, Silk Mark, real zari, certified or similar claims will apply only where expressly stated or appropriately qualified for the relevant product.

A statement applicable to one saree should not be assumed to apply to every product.

6. Craft and Handloom Variations

Where a product is described as handloom, handwoven, handcrafted or artisan-made, it may contain reasonable variations in weave, yarn, texture, motif alignment, selvedge, colour distribution or finishing.

Such characteristics do not automatically constitute manufacturing defects.

7. Product Images and Colour

We make reasonable efforts to represent products accurately.

Product colour may appear differently because of photography, lighting, image processing, screen calibration, device settings, fabric lustre or zari reflection.

Styled or AI-assisted images may be used for visualisation and presentation but do not replace actual product-detail photographs and written product information.

8. Prices and GST

Unless otherwise stated, prices displayed or quoted for domestic orders are in Indian Rupees and inclusive of applicable GST.

Complimentary standard shipping is presently offered for eligible domestic retail orders.

Express delivery, international shipping, customer-specific services, special sourcing or another separately requested service may involve additional charges communicated before payment.

9. Pricing and Product-Information Errors

Trishtara Kashi makes reasonable efforts to maintain accurate pricing and product information.

Where a material pricing, technical, typographical or product-information error is identified, Trishtara Kashi may:

  • inform the customer and request approval to proceed on corrected terms; or
  • cancel the affected order and refund the amount received.

The customer will not be required to proceed on corrected terms without approval.

10. Product Availability and Reservation

Products may be limited in quantity, unique or available as a single piece.

Adding a product to the shopping cart, wishlist, enquiry conversation or WhatsApp shortlist does not reserve it.

A product is ordinarily reserved only after successful payment verification, stock and price verification and written or electronic order confirmation.

11. Order Acceptance

An automated order number, payment acknowledgement or website notification does not by itself guarantee final acceptance of an order.

Final order acceptance may remain subject to:

  • payment verification;
  • product availability;
  • price verification;
  • customer information;
  • delivery serviceability;
  • reasonable fraud review;
  • product quality control; and
  • confirmation by Trishtara Kashi.

Where Trishtara Kashi cannot fulfil a prepaid order for a reason not attributable to the customer, the amount received for the unfulfilled product and any unprovided standard service will be refunded.

12. Payment

Available payment methods may include UPI, debit or credit cards, net banking, supported wallets or another online method displayed at checkout.

Direct bank transfer may be accepted where specifically approved.

Cash on Delivery is not available.

Customers should never provide their OTP, UPI PIN, card PIN, card CVV, ATM PIN or internet-banking password to Trishtara Kashi or anyone claiming to represent it.

13. Domestic Shipping

Ready-stock products are ordinarily dispatched within 2–4 business days after payment and order confirmation.

Domestic delivery ordinarily takes approximately 3–8 business days after dispatch.

Delivery timelines are estimates and may vary according to destination, courier operations and other circumstances outside reasonable control.

14. International Orders

International orders may be handled through individually confirmed arrangements outside normal website checkout.

Product price, payment method, shipping cost, serviceability and estimated delivery information will be confirmed before acceptance.

Destination-country customs duties, import taxes and similar charges are ordinarily the responsibility of the customer unless otherwise expressly agreed.

15. Cancellation

A standard ready-stock cancellation request may ordinarily be considered only before dispatch and before customer-specific work, special sourcing or another irreversible service has begun.

Cancellation becomes effective only after written confirmation from Trishtara Kashi.

After dispatch or commencement of customer-specific work, change-of-mind cancellation will not ordinarily be accepted.

16. Returns, Exchanges and Refunds

Trishtara Kashi does not accept a return, refund or exchange merely because of change of mind, personal preference, dislike of colour, change of occasion or unsuitable customer selection where the product corresponds with information provided before purchase.

Eligible claims may include:

  • a materially defective product;
  • material transit damage;
  • wrong product delivery;
  • missing confirmed contents; or
  • a product materially different from its confirmed description.

Visible issues should ordinarily be reported within 48 hours of delivery.

Products must not be returned without written approval.

17. Customer-Specific and Made-to-Order Products

Customised, specially sourced and made-to-order products may be subject to separately confirmed specifications, prices and timelines.

Once customer-specific work or production begins, change-of-mind cancellation, return or exchange will not ordinarily be accepted.

This does not affect genuine claims involving materially defective, damaged, incorrect or materially mis-customised products.

18. Product Care

Customers should follow product-specific care instructions.

Unless otherwise stated, professional dry cleaning is recommended for premium sarees.

Damage caused after delivery through improper washing, storage, ironing, chemical exposure, alteration, ordinary wear or customer mishandling will not ordinarily constitute an original product defect.

19. Personalised Shopping Assistance

WhatsApp support, personal video shopping and personalised recommendations are intended to assist customers in making informed purchasing decisions.

Customers should disclose important requirements such as occasion, budget, colour preference, fabric preference and delivery deadline before purchase.

Final price, availability and specifications remain subject to confirmation.

20. Promotions, Coupons and Offers

Promotional codes, discounts or special offers may be subject to:

  • validity periods;
  • product restrictions;
  • order-value requirements;
  • customer eligibility;
  • usage limits; or
  • other conditions communicated with the offer.

Offers may not be combined unless expressly permitted.

21. Website Use

Customers must not:

  • use the website for unlawful or fraudulent activity;
  • attempt unauthorised access to website systems or customer accounts;
  • introduce malicious code;
  • provide false payment, identity or delivery information;
  • place fraudulent orders;
  • misuse customer-support facilities; or
  • infringe the rights of Trishtara Kashi or another person.

22. Intellectual Property

Unless otherwise stated, Trishtara Kashi’s branding, logo, product descriptions, photographs, videos, graphics, website layout and written content are owned by, licensed to or lawfully used by Trishtara Kashi.

Website content may be viewed for personal, non-commercial shopping purposes.

No material may be copied, reproduced, republished, distributed, sold or commercially exploited without prior written permission except where permitted by law.

23. Customer Reviews and Submitted Content

Where a customer voluntarily submits a review, photograph, video or testimonial, Trishtara Kashi will seek appropriate permission before using identifiable customer content for promotional or advertising purposes.

24. Privacy and Communications

Personal data is handled in accordance with our Privacy Policy.

Transactional communications may be sent for account, payment, order, stock verification, dispatch, delivery, return, refund, complaint and customer-support purposes.

Marketing communications will be subject to applicable consent requirements.

25. Third-Party Services

Website and business operations may rely on independent providers for hosting, payments, communications, security, courier services and other technical or operational functions.

Third-party services may operate according to their own terms and privacy practices.

26. Website Availability

We make reasonable efforts to keep the website secure, available and accurate but do not guarantee uninterrupted or permanently error-free access.

The website or particular features may temporarily become unavailable due to maintenance, hosting failure, network issues, security measures, payment-provider disruption or another circumstance outside reasonable control.

27. Limitation of Liability

To the maximum extent permitted by applicable law, Trishtara Kashi will not be liable for indirect or consequential loss arising solely from customer misuse, inaccurate customer information, independent third-party service failure or circumstances outside reasonable control.

Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded.

28. Force Majeure and Events Outside Reasonable Control

Trishtara Kashi will not be treated as having breached these Terms where delay or non-performance results from circumstances outside reasonable control, including natural disaster, severe weather, government restriction, strike, transport disruption, courier interruption, customs disruption, internet or electricity failure, production disruption or another comparable event.

29. Changes to These Terms

Trishtara Kashi may revise these Terms to reflect changes in applicable law, website functionality, business operations, payments, shipping arrangements or customer services.

The latest version will be displayed on the website with its updated date.

30. Severability and Interpretation

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

Where a subject is governed by a more specific website policy, that policy will apply together with these Terms.

31. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable consumer-protection law and any jurisdiction that cannot lawfully be excluded, disputes will be subject to the competent courts and authorities having jurisdiction in Varanasi, Uttar Pradesh.

Nothing in this clause prevents a consumer from exercising a mandatory right to approach an appropriate consumer commission, authority or other forum available under applicable law.

32. Customer Care and Grievance Redressal

Grievance Officer: Yogendra Gujrati
Designation: Proprietor and Grievance Officer
Email: care@trishtarakashi.com
Customer Care / WhatsApp: +91 73988 28167

Postal Address:
K-28/43-K, Govind Ji Nayak Lane
Near Jagdamba Nepali Dharamshala, Doodh Vinayak
Varanasi, Uttar Pradesh – 221001
India

Customer Support Hours: Monday to Sunday, 11:00 AM to 8:00 PM IST.

Consumer complaints will ordinarily be acknowledged within 48 hours of receipt.

Trishtara Kashi will seek to resolve consumer complaints as expeditiously as reasonably possible and ordinarily within one month, subject to the circumstances of the matter.

33. Related Policies

These Terms should be read together with:

  • Privacy Policy;
  • Shipping & Delivery Policy;
  • Return, Exchange & Refund Policy;
  • Cancellation Policy;
  • Product Information & Colour Disclaimer; and
  • Grievance Redressal Policy.
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