Shipping & Delivery Policy
Last Updated: 8 August 2026
This Shipping & Delivery Policy explains how orders placed with Trishtara Kashi are processed, dispatched, delivered and tracked.
1. Shipping Within India
Trishtara Kashi presently provides complimentary standard shipping across India for eligible retail orders.
Express, priority, special-handling or another separately requested delivery service may involve an additional charge. Any such charge will be communicated before payment for the additional service is confirmed.
2. Order Confirmation Before Dispatch
An order is ordinarily processed for dispatch after:
- successful payment has been received or verified;
- product availability and price have been confirmed;
- complete delivery information has been provided; and
- Trishtara Kashi has accepted or confirmed the order.
Cash on Delivery is not available.
3. Ready-Stock Dispatch Timeline
Ready-stock products are ordinarily dispatched within 2–4 business days after payment and order confirmation.
Business days ordinarily include Monday to Saturday.
Sundays and public holidays are not counted for this dispatch estimate.
4. Fall-Pico, Tassels and Customer-Specific Services
Where a customer requests fall-pico, tassel work or another customer-specific service, dispatch will take place after the approved work has been completed and checked.
The standard ready-stock dispatch estimate may therefore be extended.
5. Made-to-Order and Special-Sourcing Orders
The standard ready-stock dispatch timeline does not apply to made-to-order weaving, special sourcing, customer-specific procurement, customised products or another specially approved order.
For such orders, the estimated production, sourcing and dispatch timeline will ordinarily be confirmed separately.
6. Domestic Delivery Estimate
After dispatch, domestic delivery ordinarily takes approximately 3–8 business days.
Actual delivery time may vary depending on:
- destination and PIN-code serviceability;
- distance from Varanasi;
- courier operations;
- remote-area delivery;
- public holidays;
- weather;
- local or governmental restrictions;
- transport disruption;
- inaccurate customer information; or
- circumstances outside our reasonable control.
Dispatch and delivery timelines are reasonable estimates and are not absolute guarantees.
7. Courier Partners
Orders may presently be dispatched through DTDC Express and/or another suitable courier or logistics provider selected according to destination, serviceability and operational requirements.
Tracking information will ordinarily be shared once the tracking number becomes available.
8. Tracking
Tracking details may be communicated through:
- email;
- WhatsApp;
- customer account;
- order-status notification; or
- another official communication channel.
Tracking information may take some time to become active after the shipment has been booked.
9. Customer Responsibility for Delivery Details
Customers must provide complete and accurate delivery details including:
- recipient name;
- house, building or flat number;
- street and locality;
- landmark, where useful;
- city;
- state;
- PIN code;
- active telephone number; and
- correct email address.
Trishtara Kashi will not ordinarily be responsible for delay, failed delivery or return-to-origin caused by inaccurate or incomplete information provided by the customer.
10. Address Changes
A delivery-address correction may be requested before dispatch.
An address change becomes effective only after Trishtara Kashi confirms it.
Once a shipment has been dispatched, redirection may not be possible and may involve additional charges, delay or return of the parcel.
11. Delivery Attempts
The customer or authorised recipient should remain reasonably available to receive the shipment.
Where delivery fails because the recipient is unavailable, calls are unanswered, the address cannot be located, delivery is refused or another customer-side issue prevents delivery, the courier may reattempt delivery, hold the parcel or return it to Trishtara Kashi.
12. Return-to-Origin and Re-Shipping
Where a parcel is returned to Trishtara Kashi because of:
- incorrect or incomplete address;
- incorrect PIN code;
- inactive or incorrect telephone number;
- recipient unavailability;
- refusal of delivery;
- repeated unsuccessful delivery attempts; or
- another reason attributable to the customer,
the customer may be responsible for applicable re-shipping and related courier costs.
Re-shipping will ordinarily occur only after:
- the returned parcel has been received and inspected;
- the correct address has been confirmed;
- any applicable courier charge has been paid; and
- re-shipping has been approved.
The customer will not be charged where the delivery failure resulted from an error attributable to Trishtara Kashi.
13. Delayed or Lost Shipments
A delivery delay does not automatically mean that a parcel has been lost.
Where tracking shows an unusual delay, Trishtara Kashi will make reasonable efforts to coordinate with the courier.
Where a courier confirms that a prepaid shipment has been lost, an appropriate resolution may include replacement, an alternative product accepted by the customer or refund of the eligible amount.
14. Transit Damage
Customers should inspect the outer parcel before accepting delivery where reasonably possible.
If packaging appears materially torn, opened, wet, crushed, damaged or tampered with, customers should:
- photograph or record the condition;
- preserve the outer packaging;
- record a continuous unboxing video; and
- contact Trishtara Kashi promptly.
Visible transit-damage claims should ordinarily be reported within 48 hours of delivery.
15. Shipment Marked Delivered but Not Received
Where tracking shows “Delivered” but the customer has not received the parcel, the customer should:
- check with family members or another authorised recipient;
- check with reception or security where applicable;
- verify the delivery address;
- contact the courier; and
- inform Trishtara Kashi promptly.
We will make reasonable efforts to assist with the courier investigation.
16. Occasion and Deadline-Based Purchases
Customers purchasing for a wedding, ceremony, festival, travel date, gifting or another fixed occasion should order sufficiently in advance.
An estimated delivery date is not a guaranteed commitment unless Trishtara Kashi expressly confirms otherwise in writing.
17. International Orders
International orders are not presently processed through the standard website checkout.
International customers may contact Trishtara Kashi for individually assessed shipping arrangements.
Before accepting an international order, relevant product availability, payment method, shipping charge, serviceability and estimated timeline will ordinarily be confirmed.
The customer will ordinarily be responsible for destination-country customs duties, import taxes, brokerage fees, local levies and similar charges unless expressly agreed otherwise in writing.
18. Events Outside Reasonable Control
Delivery or fulfilment may be affected by circumstances outside our reasonable control, including severe weather, natural disasters, government restrictions, transport disruption, strikes, courier interruption, customs delay, public-health restrictions or similar events.
Where reasonably possible, Trishtara Kashi will communicate material delays and assist with an appropriate next step.
19. Customer Support
Email: care@trishtarakashi.com
Phone / WhatsApp: +91 73988 28167
Support Hours: Monday to Sunday, 11:00 AM to 8:00 PM IST.