Privacy Policy

Last Updated: 8 August 2026

Trishtara Kashi respects your privacy and is committed to handling personal data transparently, responsibly and securely.

This Privacy Policy explains the personal data we may collect, why we collect it, how it may be used, disclosed, retained and protected, and the rights and choices available to you subject to applicable law.

1. Who We Are

Trishtara Kashi is a sole proprietorship owned and operated by Yogendra Gujrati.

Business/Brand: Trishtara Kashi
Proprietor: Yogendra Gujrati
Business Constitution: Sole Proprietorship
GSTIN: 09AKRPG0702A2ZN
Website: trishtarakashi.com
Email: care@trishtarakashi.com
Customer Care / WhatsApp: +91 73988 28167

Address:
K-28/43-K, Govind Ji Nayak Lane
Near Jagdamba Nepali Dharamshala, Doodh Vinayak
Varanasi, Uttar Pradesh – 221001
India

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through:

  • our website and online store;
  • product, cart and checkout pages;
  • customer accounts, where available;
  • email and telephone communications;
  • WhatsApp and social-media communications;
  • personalised shopping and video-shopping requests;
  • orders, payments, shipping and delivery;
  • returns, refunds and complaints;
  • promotional subscriptions and marketing preferences; and
  • other interactions connected with our products and services.

3. Personal Data We May Collect

Depending on how you interact with us and which website features are enabled, we may collect or process:

  • name;
  • email address;
  • telephone or mobile number;
  • WhatsApp number;
  • billing address;
  • shipping address;
  • account information;
  • order history;
  • products viewed, shortlisted or purchased;
  • voluntarily provided colour, fabric, occasion, budget or product preferences;
  • transaction reference and payment status;
  • shipping and delivery information;
  • communications with customer support;
  • complaint, cancellation, return and refund information;
  • IP address;
  • browser and device information;
  • website usage information;
  • cookie and session information; and
  • marketing and consent preferences.

4. Payment Information

Confidential payment credentials are ordinarily processed by the applicable payment gateway, bank or payment-service provider.

Trishtara Kashi does not intend to collect or store your complete:

  • credit or debit card number;
  • CVV;
  • UPI PIN;
  • ATM PIN;
  • internet-banking password;
  • banking OTP; or
  • similar confidential payment authentication credentials.

We may receive limited payment-related information such as payment method, transaction reference, date, payment status, refund amount and refund status.

5. How We Use Personal Data

Personal data may be used to:

  • receive, verify and fulfil orders;
  • verify payments;
  • issue invoices;
  • arrange shipping and delivery;
  • provide order-status information;
  • respond to enquiries;
  • provide personalised saree-selection or video-shopping assistance;
  • process cancellations, returns and refunds;
  • provide after-sales support;
  • maintain customer accounts;
  • prevent fraud and misuse;
  • protect website security;
  • comply with tax, accounting and legal obligations;
  • improve website functionality and customer experience; and
  • send promotional communications where appropriate consent has been obtained or where otherwise permitted by applicable law.

6. WhatsApp and Personalised Shopping

When you contact us through WhatsApp or request personalised shopping assistance, we may process information voluntarily provided by you, including your preferred colours, fabrics, occasion, approximate budget and products discussed or shortlisted.

This information may be used to provide the assistance requested and related customer service.

7. Transactional Communications

We may send communications reasonably necessary to provide a requested service, including:

  • order confirmations;
  • payment updates;
  • availability confirmations;
  • dispatch and tracking information;
  • delivery updates;
  • cancellation information;
  • return or refund updates;
  • account-security messages; and
  • customer-support responses.

8. Marketing Communications

Promotional communications may include new-collection announcements, product recommendations, offers, exhibition information, WhatsApp catalogue updates or other brand communications.

A product enquiry or purchase will not by itself be treated as consent to unrelated promotional communication.

Where required, marketing communication will be sent only where appropriate consent has been obtained.

You may opt out of promotional communications at any time by using an available unsubscribe option or by contacting care@trishtarakashi.com.

9. Cookies and Similar Technologies

Our website may use essential cookies and similar technologies for cart functionality, checkout, login, account security, session management, fraud prevention, navigation and technical website operation.

Analytics, advertising, performance or other non-essential technologies may be used where enabled and subject to applicable consent requirements.

Browser settings may also allow you to control or delete cookies. Disabling essential cookies may affect website functionality.

10. Sharing of Personal Data

We do not sell or rent your personal data.

We may share limited personal data where reasonably necessary with:

  • website hosting and technical-service providers;
  • payment gateways and banking partners;
  • courier and logistics providers;
  • email and communications providers;
  • professional advisers such as accountants, auditors or lawyers;
  • security and fraud-prevention providers; and
  • governmental, judicial or regulatory authorities where required by law.

We seek to share only the information reasonably necessary for the relevant purpose.

11. International Processing

Some cloud, hosting, email, payment, communication or social-media service providers may process information outside India.

Where applicable, we will take reasonable steps to comply with applicable Indian data-protection requirements concerning such processing or transfers.

12. Data Retention

Personal data will be retained only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required or permitted by law.

Certain information may need to be retained for tax, accounting, fraud prevention, security, grievance handling, dispute resolution or legal compliance purposes.

13. Data Security

We take reasonable technical and organisational measures intended to protect personal data against unauthorised access, misuse, loss, alteration, disclosure or destruction.

However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

Customers should protect their passwords, devices, OTPs and payment credentials.

14. Your Rights and Choices

Subject to applicable law and the relevant provisions being in force, you may have rights including:

  • requesting information regarding personal data processed about you;
  • requesting correction or updating of inaccurate information;
  • requesting erasure where applicable;
  • withdrawing consent where processing is based on consent;
  • opting out of promotional communication;
  • raising a grievance; and
  • exercising other rights available under applicable law.

Requests may be sent to:

Email: care@trishtarakashi.com
Phone / WhatsApp: +91 73988 28167

We may request reasonable information to verify your identity before processing a request.

15. Children’s Privacy

Our website, products and shopping services are primarily intended for adults.

A person under 18 should use the website and purchasing facilities with the involvement and supervision of a parent or lawful guardian.

16. Third-Party Links and Services

Our website may contain links to or integrations with payment providers, courier services, WhatsApp, Instagram, Facebook and other independent third-party platforms.

Such third parties may process information according to their own privacy policies and terms.

17. Payment and Fraud Warning

Trishtara Kashi will not ask you to disclose your:

  • UPI PIN;
  • ATM PIN;
  • card PIN;
  • card CVV;
  • internet-banking password; or
  • banking OTP

for receiving payment or processing a refund.

18. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our website, services, service providers, data-handling practices, business operations or applicable legal requirements.

The latest version will be displayed on this page with an updated date.

19. Contact and Grievance Redressal

Grievance Officer: Yogendra Gujrati
Designation: Proprietor and Grievance Officer
Email: care@trishtarakashi.com
Customer Care / Grievance Number: +91 73988 28167

Address:
K-28/43-K, Govind Ji Nayak Lane
Near Jagdamba Nepali Dharamshala, Doodh Vinayak
Varanasi, Uttar Pradesh – 221001
India

Consumer complaints will ordinarily be acknowledged within 48 hours of receipt.

Trishtara Kashi will seek to resolve consumer complaints as expeditiously as reasonably possible and ordinarily within one month, subject to the circumstances of the matter and applicable law.

20. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable Indian privacy, information-technology, consumer-protection and data-protection requirements.

Where any provision conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail.

STOP COPYING HERE

Your existing Privacy Policy also specifically states that you do not sell or rent personal data and covers correction, erasure, consent withdrawal and grievance requests subject to applicable law.

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