Grievance Redressal Policy

Last Updated: 8 August 2026

Trishtara Kashi is committed to addressing consumer complaints and grievances fairly, transparently and within a reasonable period.

1. Grievance Officer

Name: Yogendra Gujrati
Designation: Proprietor and Grievance Officer
Business: Trishtara Kashi

Email: care@trishtarakashi.com
Customer Care / WhatsApp: +91 73988 28167

Postal Address:
K-28/43-K, Govind Ji Nayak Lane
Near Jagdamba Nepali Dharamshala, Doodh Vinayak
Varanasi, Uttar Pradesh – 221001
India

2. Matters That May Be Reported

Customers may contact the Grievance Officer regarding matters including:

  • orders and payments;
  • product information;
  • shipping and delivery;
  • damaged, defective or incorrect products;
  • cancellation requests;
  • returns, replacements or refunds;
  • privacy or personal-data concerns;
  • account-related matters;
  • customer-service concerns; or
  • another complaint relating to Trishtara Kashi’s products or services.

3. How to Submit a Grievance

A grievance should preferably include:

  • customer’s full name;
  • email address and mobile number;
  • order number, where applicable;
  • product name or SKU, where applicable;
  • a clear description of the complaint;
  • relevant photographs, videos, screenshots or documents; and
  • the resolution requested.

Providing complete information may help us investigate and respond more efficiently.

4. Acknowledgement

Consumer complaints will ordinarily be acknowledged within 48 hours of receipt.

An acknowledgement confirms receipt of the complaint and does not necessarily mean that the complaint has been accepted or finally resolved.

5. Resolution Timeline

Trishtara Kashi will seek to resolve consumer complaints as expeditiously as reasonably possible and ordinarily within one month of receipt.

The actual resolution time may depend on the nature and complexity of the issue, customer responses, product inspection, courier investigation, payment-provider involvement, supplier or artisan information or other information reasonably required to investigate the matter.

6. Investigation

Where reasonably necessary, Trishtara Kashi may:

  • request additional information or evidence;
  • review order and payment records;
  • inspect the product;
  • verify photographs or videos;
  • conduct a video call;
  • contact a courier, payment provider, supplier or artisan; or
  • obtain other information reasonably necessary to determine an appropriate resolution.

7. Privacy Grievances

Privacy-related requests concerning access, correction, deletion, consent withdrawal, marketing preferences or another personal-data matter may also be submitted to the Grievance Officer.

Such requests will be handled in accordance with our Privacy Policy and applicable law.

8. Customer Support Hours

Customer support is ordinarily available:

Monday to Sunday: 11:00 AM to 8:00 PM IST

Messages received outside these hours may be reviewed during the next available support period.

9. Statutory Rights

Nothing in this Grievance Redressal Policy prevents a consumer from exercising any right or remedy available under applicable law.

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